FAQs

GENERAL FAQs

1. I have a question about one of your products / a question about my order

Please email us at enquiries@freshwaterbrands.com.au and we will get back to you within 2 business days. 

SHIPPING FAQs

1. When will my order ship?

We ship all orders within 2 business days.

2. What are my shipping options?

We offer FREE standard domestic shipping on all orders over $25.00.

All orders under $25.00 will be charged $6.95 for shipping.

Please select the EXPRESS shipping option at checkout if you would prefer your order to be sent via Express Australia Post - this will incur an extra cost. 

3. How long will my order take?

Shipping times will depend on your location in Australia. All our orders have tracking numbers so that you can track and receive an estimate as to when your order will arrive. 

4. Where is my order shipped from?

Your order will be shipped from our Warehouse on the Northern Beaches, Sydney.